Services and Support Plans

Expert help when you need it

Benefits

Guaranteed Support

Our support plans are governed by Service Level Agreements, so you have guarantees about the support you get.

TechnicalCoach

A dedicated resource, helping with workflow designs, customer communications design and supporting new development requests.

RemoteSupport

Phone and email support. Hours vary depending on which support level you are on.

Flexibility

Change plans, depending on your requirements.

Explore our Offerings

Standard
Enterprise
Price
tba
tba
Response Time
P1 - 1 business hours (8x5)
P1 - 1 business hour (24x7)
P2 – 2 business hours (tbc)
P2 – 2 business hours (tbc)
P3 – 5 business hours (tbc)
P3 – 5 business hours (tbc)
API Status Notifications
Yes
Yes
Email Support (business hours only)
Yes
Yes
Email and Phone Support (24x7)
Yes
Technical Coach
Yes
Support Escalation Line
Yes
Quarterly Account Review
Yes

Got Questions. We have the answers.

Enterprise support is designed for organisations that require additional levels of support to the standard package

Chat support is available with both Standard and Enterprise plans

The level of support is usually agreed as part of your initial agreement

We initiate a conference call using one of the standard conference calling platforms