CUSTOMER SERVICE

Engage with your customers at their convenience, to build loyalty and retention

When you provide choices to your customers they respond. It means that you are thinking about them from day one. The more ways you engage with your customers the more you can build a valuable relationship with them.

3Bn

SMS TERMINATED EACH MONTH

200+

ON-Net MNO CONNECTIONS

600+

MNOS REACHABLE VIA 1 HOP PEERING ARRANGEMENTS

24x7

CUSTOMER SUPPORT

Compelling Customer Service Interactions

Programmable Communications

Programmable Communications

Create custom workflows, to manage the way your customers interact with your contact centre. Our visual design tools help you set up your workflows with ease

Programmable Communications

Click to Call

Click to Call

Enabling your customers to click on web links to initiate free calls directly to your agents.


Click to Call

Automate for Cost Efficiency

Automate for Cost Efficiency

Use Chatbots to respond to frequently asked questions, thus deflecting traffic from your live agents and freeing them up to deal with more complex customer issues. Chatbots not only make you more customer responsive, but also reduce customer service cost

Automate for Cost Efficiency